Have at your disposal international numbers with geographic or non-geographic codes from more than 70 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge or even if your team works a continent away,they can still cal with a local number.Imagine displaying a local number in any country you do business in. Regardless of your actual location, create full-fledged virtual offices and be ‘local’ to any region.This creates confidence with your clients!

Dexterous-VoIP conference calls connects multiple parties over an internet connection instead of using traditional cable feasted carrier networks. Dexterous VoIP allows you to connect to your party over the internet.A simple soft-phones can be used to gain access through your VoIP provider, with the capacity of dialing standard phone numbers like a normal traditional phone.

The availability options are a handy VoIP phone system feature that uses hours of operation to automatically route calls to pre-selected locations – in the case that you have centers in different times zones. A hosted VoIP phone system gives you the controls to the business’s phone system, you won’t have to get a service representative to configure each feature every time you need it, you can simply do it on your own. You can set multiple open/close hours for each day of the week. You would then simply select those specific open/close times for each day in your admin portal.

This useful feature gives you the ability to create multi-level IVR menu to guide the caller through different options and make sure they are always directed to the right department, agent or agent group. Setting up a smart directory that allows you to automatically guide callers to the correct team on their first interaction. Create customized call queues. inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.

Enhance the customer experience whilst on hold waiting for the next available agent. This feature allows you to route inbound calls to the right agent and so much more When all your agents are occupied or on a break, DexterousVoip redirects call to a  queue, holds them until an agent is free. You can create custom call queues as desired, inbound calls will be routed into these call queues based pre-defined rules and then distributed to the next available agent within the queue as already motioned.